Refund Policy

1. Overview

At ViralDashboard, we want you to be completely satisfied with our Service. This Refund Policy applies to all paid subscriptions purchased directly through viraldashboard.io, and to one-time purchases (including lifetime plans, upgrades, bundles, AI credit packs and Done-For-You setup) bought through our sales pages and partner checkouts such as JVZoo.

2. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for new paid subscriptions. If you are not satisfied for any reason, you may request a full refund within 14 calendar days of your initial paid subscription date.

This guarantee applies to first-time subscribers to any paid plan (Starter, Professional, Business, or Agency), both monthly and annual billing cycles, and the initial subscription payment only.

How to Claim

1. Contact us at [email protected] within 14 days of your first payment
2. Include your account email address and the reason for your request (optional)
3. We will process the refund without requiring further justification

Exclusions

The guarantee does not apply to subscription renewals, plan changes after the initial 14-day period, accounts that have previously claimed the guarantee, or accounts terminated for policy violations.

One-time purchases have their own 14-day guarantee, described in Section 3.

3. One-Time and Lifetime Purchases

Some ViralDashboard products are sold for a single payment instead of a subscription, including lifetime plans, upgrades (one-time offers), bundles, AI credit packs and Done-For-You setup. Each of these comes with a 14-day money-back guarantee: if you are not satisfied for any reason, you may request a full refund within 14 calendar days of that purchase.

Each purchase is covered on its own. Refunding one product (for example, an upgrade) does not refund, cancel or change any other product you bought.

How to Claim

1. Email [email protected] within 14 days of the purchase, with your account email address and the product you want refunded, or request the refund through the checkout or marketplace you paid through (for example, JVZoo)
2. We will process the refund without requiring further justification
3. The refund is returned through the same checkout, to the original payment method

What Happens After a Refund

• The refunded product, with its plan, features and limits, is removed from your account
• Any unused AI credits that came with the refunded product are removed; credits already used are not charged back
• For Done-For-You setup, work on your order stops when the refund is issued
• Your account, and any products you have not refunded, stay as they are

After the 14-day period, one-time purchases are non-refundable, except as described in Section 11 (Exceptional Circumstances).

4. Pro-Rata Refunds

Annual Subscriptions

If you cancel an annual subscription after the 14-day period, you may request a pro-rata refund for unused months. The monthly rate used for calculation will be the standard monthly price (not the discounted annual rate).

Example: Starter annual plan at $288/year ($24/month). Standard monthly price is $29/month. After 5 months, you cancel. Amount consumed: 5 x $29 = $145. Refund: $288 - $145 = $143.

Monthly Subscriptions

Monthly subscriptions are not eligible for pro-rata refunds. You retain access until the end of the current billing period.

5. Non-Refundable Items

• AI Credits Consumed — AI-generated text, images, analytics insights, and suggestions
• Custom Domain Setup — Once the domain has been provisioned and configured
• One-Time Setup Fees — Onboarding, migration, or setup fees once work has commenced
• Add-On Purchases — Additional social profiles, team seats, or storage purchased mid-cycle
• Training and Consultation — Personalized training or strategy sessions once delivered

These items do not limit the 14-day guarantee on one-time purchases described in Section 3. A one-time purchase, including Done-For-You setup or an AI credit pack, can be refunded within its 14 days under Section 3.

6. Cancellation Process

You may cancel your subscription at any time through:

1. Self-service: Settings > Billing > Manage Subscription > Cancel Plan
2. Email: Send a request to [email protected]
3. Support: Contact our support team via live chat

After cancellation, your data will be retained for 30 days, during which time you may export your data or resubscribe. After 30 days, data is permanently deleted.

7. Refund Timeline

• Credit/debit card refunds: 5-10 business days
• Bank transfer/ACH: 10-15 business days

Refunds are issued to the original payment method in the same currency as the original transaction.

8. Annual Plan Additional Terms

If your annual plan auto-renews and you did not intend to renew, you may request a full refund within 14 days of the renewal charge, provided you have not actively used the Service during that period. Mid-term downgrades take effect at the start of the next billing cycle.

9. Enterprise and Custom Plans

Enterprise and custom plans may have specific refund terms outlined in the applicable order form or service agreement. In the event of a conflict, the terms of the signed agreement shall prevail.

10. Chargebacks and Disputes

We strongly encourage you to contact us at [email protected] before initiating a chargeback. If a chargeback is filed, we may suspend access and provide evidence to contest the chargeback.

11. Exceptional Circumstances

We may grant refunds outside the standard terms for extended service outages exceeding our SLA, critical bugs rendering the Service unusable, billing errors or duplicate charges, or death or serious illness of the account holder.

12. Contact Us

ViralDashboard — Support Team
Email: [email protected]
Website: viraldashboard.io/contact
Response time: Within 1 business day

This Refund Policy is effective as of March 28, 2026, and was last updated on October 19, 2026.