Arrêtez de taper la même réponse pour la 47e fois.
Votre équipe répond chaque jour aux mêmes questions. Les réponses enregistrées de ViralDashboard transforment vos meilleures réponses en modèles instantanés et réutilisables accessibles d'une seule frappe.
80 % des messages appartiennent à 20 catégories
Yet your agents type unique responses to each one — wasting hours every week. Worse, every agent phrases things differently. Inconsistency erodes trust.
Type /shipping and the full policy drops in. Type /pricing and your breakdown appears.
Your Team's Knowledge, Instantly Accessible
From templates to shortcuts to analytics — everything to make every reply faster and more consistent.
Response Templates
Battle-tested responses for every scenario. Dynamic variables auto-insert customer names, brand names, and references.
Keyboard Shortcuts
Type / followed by a keyword and the reply auto-fills. Hands never leave the keyboard. Reply time drops from 3 minutes to 30 seconds.
Brand-Level Libraries
Each brand gets its own library with brand-specific language and tone. Agents always see the right templates for the right context.
Usage Tracking
Know which replies get used most. See usage counts per template, per agent, per time period. Optimize your library with data.
Tag Organization
Organize with custom tags: Billing, Technical, Onboarding, Escalation, Sales. Filter to find the right reply in under a second.
Dynamic Variables
Insert customer name, brand name, or ticket references automatically. Responses feel personal even when they are templated.
Comment ça marche
Build Your Library
Create templates for common scenarios. Add shortcuts, assign tags, and set as brand-level or global.
Use Shortcuts
In the Unified Inbox, type / to browse or search replies. Select and it auto-fills — ready to personalize and send.
Track & Optimize
Review usage analytics. Update outdated templates, retire unused ones, and add new ones as your product evolves.
Your team already knows the answers. Now deliver them in seconds.
Turn tribal knowledge into a shared, searchable, shortcut-powered library. Every answer faster. Every message on-brand.
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